Privacy Policy
Effective Date: 16/09/2025
Vivo Vape (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our store, website, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email, phone number, date of birth, and payment details when you make a purchase or sign up for an account.
- Transaction Information: Purchase history, billing, and shipping details.
- Technical Information: IP address, browser type, device information, and browsing activity on our website.
- Marketing Preferences: Your choices regarding newsletters, promotions, and communications.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Verify your age and comply with legal requirements for selling vape products.
- Improve our products, services, and website experience.
- Communicate with you about promotions, offers, and updates (if you opt in).
- Detect, prevent, and address fraud or security issues.
3. Sharing Your Information
We do not sell your personal information. We may share it only with:
- Service Providers: Payment processors, shipping carriers, IT support, and marketing platforms.
- Legal Requirements: If required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences.
- Analyze website performance and usage.
You can disable cookies in your browser settings, but some features of our website may not function properly.
5. Data Security
We take reasonable measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no online system is 100% secure.
6. Age Restrictions
Vivo Vape is intended for adults of legal smoking/vaping age in your jurisdiction (18+ or 21+ depending on local law). We do not knowingly collect information from anyone under the legal age.
7. Your Rights
Depending on your location, you may have rights to:
- Access, update, or correct your personal information.
- Request deletion of your personal information.
- Opt out of marketing communications.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
9. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Vivo Vape
1312 Melton Rd, Syston
Leicester
England
LE7 2HD