Refund policy

At Vivo Vape, we strive to ensure your complete satisfaction with every purchase. If for any reason you're not fully satisfied with your order, we offer a convenient 30-day return policy to make things right.

How to Request a Return

1. Contact Us: Reach out to our friendly customer support team at to initiate the return process.
2. Provide Proof of Purchase: Please have your receipt or proof of purchase handy.
3. Return Window: You have 30 days from the date of delivery to request a return.
4. Item Condition: The item must be in its original, unworn, and unused condition, with all tags and packaging intact.

Return Shipping

Once your return is approved, we'll provide you with a prepaid return shipping label and instructions on how to send your package back to us at the following address:

Vivo Vape 
1312, Melton Road
Syston, Leicester
LE7 2HD, United Kingdom

Please note that items sent back without prior approval may not be accepted.

Damages or Defective Items

If you receive a damaged or defective item, or if the wrong product was shipped to you, please contact us immediately at We'll work with you to resolve the issue promptly.

Exceptions and Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for perishable goods, sale items, or gift cards.


For the quickest resolution, we recommend initiating a return for the unwanted item and placing a separate order for the desired product.


Once we receive and inspect your returned item, we'll notify you about the status of your refund. Approved refunds will be processed within 10 business days and credited back to your original payment method. Please allow additional time for your bank or credit card company to reflect the refund on your statement.

If you have any further questions or concerns about our refund policy, don't hesitate to reach out to our friendly customer support team at